Privacy Policy

1. Introduction

Welcome to TherapyLab ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinical training simulation platform.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, email address, and contact information
• Professional credentials and educational background
• Account login credentials
• Payment and billing information
• Institution or practice affiliation

2.2 Usage Information

We automatically collect certain information about your use of our platform:

• Session recordings and interaction data with AI client simulations
• Performance metrics and analytics
• Device information, IP address, and browser type
• Pages visited, features used, and time spent on the platform

2.3 Educational Data

For academic users, we may collect information related to course assignments, student progress, and learning outcomes as directed by educational institutions.

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our clinical training platform
• Processing transactions and managing subscriptions
• Generating performance analytics and feedback
• Improving our AI simulation technology and user experience
• Communicating with you about updates, features, and support
• Complying with legal obligations and protecting our rights
• Conducting research to advance clinical training methods (with appropriate consent)

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data privacy and security best practices
• Compliance with FERPA for educational records where applicable

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

5.1 With Your Institution

If you are using TherapyLab through an educational institution or private practice, we may share your usage data and performance metrics with authorized administrators and supervisors.

5.2 Service Providers

We may share information with trusted third-party service providers who assist in operating our platform, such as cloud hosting, payment processing, and analytics services.

5.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a machine-readable format

To exercise these rights, please contact us at privacy@therapylab.com.

7. Children's Privacy

TherapyLab is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your information receives adequate protection in accordance with applicable data protection laws.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings, though disabling cookies may affect platform functionality.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@therapylab.com
Mail: TherapyLab Privacy Team
11045 Mountain Vista Circle NW
Silverdale, WA 98383